FreshdeskBeta
Support tickets
Ziikly reads your Freshdesk support tickets by email with an API key — read-only, so it can never reply or change tickets.
What you can see
- ✓Contact record by email
- ✓Open and closed tickets
- ✓Ticket status and priority
Common use cases
- →See a customer's open tickets before picking up the phone
- →Review resolved tickets alongside payments and email
- →Answer "what have we told this customer?" without opening Freshdesk
Going deeper with Freshdesk
Freshdesk tickets in the unified view
Freshdesk is where support conversations live, but the customer's story spans payments, orders and email too. Ziikly pulls a contact's tickets by email into the same view — so an agent sees what's been reported and resolved before they respond, without leaving the unified dashboard.
The connection uses a read-only API key, so Ziikly can display tickets but never reply, assign or change them. Freshdesk remains the system of record for support.
How to connect
Freshdesk → Admin → API keys → create an API key. Enter it plus your domain (e.g. mycompany, no .freshdesk.com).
Connect Freshdesk nowZiikly is a customer lookup tool
Connect Freshdesk and search a customer's email to see their payments, orders, invoices, tickets and tasks — from every tool you use — in one read-only view.