SlackBeta
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Ziikly searches your Slack messages for the customer's email with a read-only "search:read" user token — it can never post or react.
What you can see
- ✓Channels that mention a customer's email
- ✓Messages and thread replies
- ✓Direct links back to Slack
Common use cases
- →See what the team has discussed about a customer
- →Review thread context before a support handoff
Limits worth knowing about Slack
Slack matches on the user's email where the workspace exposes it. Message history and member data are returned within the read scopes of the connected token.
Slack — frequently asked questions
Can Ziikly change anything inside Slack?
No. Ziikly uses a read-only Slack credential. It can display member and message data tied to a customer but can never post, edit or delete messages, or change anything in your Slack workspace.
How to connect
Slack needs a USER token (xoxp-...) with the "search:read" scope — bot tokens do not support message search. Create one in your Slack app → OAuth & Permissions.
Connect Slack nowZiikly is a customer lookup tool
Connect Slack and search a customer's email to see their payments, orders, invoices, tickets and tasks — from every tool you use — in one read-only view.