ZendeskBeta
Support tickets
Ziikly reads your Zendesk support tickets by email with an API token — read-only, so it can never reply or change tickets.
What you can see
- ✓End-user profile by email
- ✓Open and closed tickets
- ✓Ticket status and priority
Common use cases
- →See a customer's open support tickets before you pick up the call
- →Review solved tickets alongside payments and email
- →Answer "what have we told this customer?" without opening Zendesk
Going deeper with Zendesk
Support tickets next to payments and email
Support teams answer the same question every day: what has this customer contacted us about, and what did we say? Zendesk holds the tickets, but they sit in their own silo. Ziikly pulls a customer's open and solved tickets by email into the same view as their payments, orders and email state — so an agent sees the full relationship before responding.
The read-only API token means Ziikly can display tickets but never reply, assign or modify them. That keeps Zendesk as the system of record while giving everyone in the team the context they need to answer faster.
How to connect
Zendesk admin → Apps & integrations → Zendesk API → add an API token. Paste "{agentEmail}/token:{apiToken}" plus your subdomain (e.g. mycompany).
Connect Zendesk nowZiikly is a customer lookup tool
Connect Zendesk and search a customer's email to see their payments, orders, invoices, tickets and tasks — from every tool you use — in one read-only view.